Web Terms

Terms and Conditions of Trade

Unless otherwise agreed in writing, the terms and conditions of this agreement shall apply to any order placed by the Client. In the event of any inconsistency between these terms and those passing between the parties these terms shall prevail. No variation of the terms and conditions shall be allowed unless expressly accepted in writing.

Delivery and Payment

A) All goods will usually be paid for at the time of order. However, for whatever reason, should this not be the case, all goods supplied by Flexpress shall remain the property of Flexpress until paid for in full.

B) All deliveries require a signature to indicate receipt. Goods are considered to be delivered once inside the destination building.

C) Flexpress guarantees to dispatch the goods by the date stated however due to circumstances beyond our control we cannot accept responsibility for late deliveries caused by any third party carrier.

D) If for any reason the job is put on hold (for example artwork file issues), any guarantee of deadline is waived. You will be notified of a new deadline once the issue is resolved.


Any query regarding the goods supplied must be made to Flexpress in writing within 7 days of delivery/collection and goods supplied must be unused. Claims outside this criteria will not be considered.


A) Whilst we check your files for common issues that could affect the quality of your print, we make no guarantee to identify any potential problem. It is your responsibility to ensure any artwork submitted conforms to our artwork requirements and we will accept no responsibility for problems that arise as a direct result of poor artwork. We do not check for spelling mistakes or grammatical errors.

C) When the Design/Typesetting/Artwork is undertaken by Flexpress on behalf of the Client, proof copies will be submitted to the Client for checking and approval. No responsibility will be accepted for errors not corrected at the proof stage by the Client.

D) When style, type or layout is left to the judgement of a Flexpress designer, changes (as opposed to corrections) and additional proofs necessitated may be charged extra.

E) The copyright for artwork produced or created on behalf of a Client remains the intellectual property of Flexpress and we reserve the right to make an appropriate charge for its subsequent release.


A) Every endeavour will be made to deliver at least the quantity ordered but due to the various mechanical processes involved only claims for shortages of more than 5% will be considered.

B) In the event of problems in our supply chain Flexpress reserves the right to change stated papers to another of equal quality if necessary.

C) Every effort will be made to make the best possible colour reproduction on Client’s work, but because of the nature of the processes involved, Flexpress shall not be required to guarantee an exact match of colour or texture to any original or proof, electronic or otherwise.


By placing an order, the Client enters into a Contract. Flexpress reserves the right to cancel the Contract at our discretion should circumstances dictate. The Client may cancel the Contract at any time but will be liable to pay for any expenses incurred by the Printer in attempting to fulfill the Contract.


A) Flexpress shall be indemnified by the Client in respect of any claims arising out of any libellous matter or any infringement of copyright, patent design or any other proprietary or personal rights contained in any material for the Client.

B) These terms and conditions shall be governed and constructed in accordance with the laws of England.

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The Diagnostic Atlas job arrive to day, I just wanted to say that Richard was delighted and thought it was a great job!! There is going to be another similar one shortly (not sure when) and we will definitely use Flexpress for that one as well!

Janet Bassett,
27th January 2017

Once again Flexpress have come up trumps.
Thank you for doing the books for us, absolutely perfect, in time, on budget - what more could I ask.
Definitely be doing business again.

Alan Fossey,
29th January 2019

Just wanted to place on record for the quick turnaround and quality of the Orders of service.

Chris Jackson,
April 2017

I wanted to give you a big thank you for delivering the Twist frame so quickly. From the time I sent the first email to the afternoon you set it up took less than 5 working days. Amazing turnaround and outstanding service as always. I've received excellent feedback from our Product Manager and MD, it looks great.

Maryline Kennedy,
17th November 2016

Just a quick note to say thank you and well done to you and the rest of the crew at Flexpress on the urgent 12pp landscape job you have just produced.
Quality was spot on and, as it was ready sooner than expected, allowed us to make better use of our own transport.

Bob Miller,
21st November 2018
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