Terms and Conditions
Terms and Conditions of Trade
Unless otherwise agreed in writing, the terms and conditions of this agreement shall apply to any order placed by the Client. In the event of any inconsistency between these terms and those passing between the parties these terms shall prevail. No variation of the terms and conditions shall be allowed unless expressly accepted in writing.
Delivery and Payment
a) Whilst every endeavor will be made to meet any stated completion date, Flexpress cannot be held responsible for any deadline missed due to circumstances beyond our control. This will include but is not limited to late deliveries caused by any third party carrier.
b) Flexpress use a variety of delivery methods according to the specification of the job. This may include goods being delivered on a pallet. If you have any special delivery requirements please ensure you ask us for a custom quote.
c) Monthly credit terms will only be extended to clients that have officially opened a payment account with us and have subsequently been notified of an approved credit limit. All other orders will require full prepayment before the commencement of any work.
d) All goods supplied by Flexpress shall remain the property of Flexpress until paid for in full.
e) Failure to make payment by the due date could incur additional administration costs which could be added to the outstanding balance.
f) Free delivery, and the extra charges for AM, pre-10 or Saturday deliveries, only covers Mainland England, Wales and the less remote parts of Scotland. We can deliver to other locations, however this will incur an additional charge which could vary depending on the location.
g) Where, through no fault of ours, a job takes more than a month to complete from start to finish, Flexpress reserves the right to charge monthly stage payments for any work completed.
Please inspect all goods carefully upon delivery. In order for us to deal with any problem in an appropriate manner, any query or claim regarding the goods supplied must be made to in writing to email@example.com.
a) Damaged goods must remain at the place of initial delivery and any claim supported with photographic evidence of any damage, including packaging in order for us to lodge a claim, on your behalf, against the carrier. The accompanying paper work that the driver gets signed must be marked ‘damaged on arrival’.
b) Claims for missing or part-missing goods must be made within two days of the expected delivery date by emailing firstname.lastname@example.org
c) File copies and digital artwork are kept for seven working days after delivery so once this time has expired we are unable to consider claims regarding quality issues. Please ensure the goods are inspected on arrival and notify us immediately of any problems by emailing email@example.com
d) In the event of a complaint over quality, requiring a reprint or refund our policy is: 1) we will only reprint or refund against goods which can be returned. 2) Wherever possible we will reprint as opposed to refund. 3) If the material is time-sensitive and therefore the client feels they do not have time for a reprint and still need to use the job; even if it is not perfect, the job is deemed commercially acceptable and our maximum refund in this instance is 25% of the original cost. 4) We will only reprint using the same files. Jobs requiring changes to artwork files will be subject to additional costs.
e) In the event that a dispute cannot be settled in the normal course of events, the matter shall be referred to The BPIF (British Printing Industries Federation) for adjudication. Their decision in the matter shall be final.
Quotations provided by Flexpress Ltd, either through this website or emailed directly, are guaranteed for one month and subject to sight of the job. We reserve the right to amend prices and/or delivery dates, or in extreme circumstances decline any job we feel cannot be completed within the times allowed or may otherwise present production issues.
a) Whilst we make every effort to find and correct common artwork issues which could cause print problems, this is part of an automated pre-press process and should not be considered a replacement for thoroughly checking artwork files yourself prior to submitting them. Flexpress will not take responsibility for not finding issues on incorrectly prepared files.
b) Where requested, Flexpress will supply a digital or hard copy proof for checking by the client. We will not be held responsible for any errors not corrected by the client at this stage. Delays in approving proof copies may lead to delayed delivery times as production is put on hold until the job is approved.
c) Flexpress do not generally undertake artwork changes or amendments unless quoted for separately. Any such changes must be completed by yourself and the file resubmitted accordingly.
d) Unless otherwise specifically stated in writing, Flexpress will dispose of our file copies, proofs and digital files one week after delivery. After this time, it is considered the job has been checked and is satisfactory so we are unable to entertain claims or concerns regarding quality.
e) All prices are quoted and deadlines stated subject to sight of artwork. Once we have seen your artwork we reserve the right to make suggestions to aid production and improve quality which may cost extra and/or alter deadlines. We are happy to check your artwork in advance and make any recommendations prior to placing your order. Please use our ‘File check’ option under ‘Reseller Tools’ in the main menu.
a) Every endeavour will be made to deliver at least the correct quantity ordered but occasionally, due to the complexities in production, this may not be possible. In these circumstances, due to the expense involved in setting up the various mechanical processes involved, we will only agree to reprint part of any job on the very rare occasion where the shortage exceeds 10% of the original quantity ordered. We will of course proportionately credit or refund shortages of less than 10%. In the event exact quantity is critical, a bespoke quotation must be requested in advance stating this to be the case; in which case we will allow more material than usually necessary.
b) Flexpress has an excellent track record for on-time deliveries and whilst we will do our very best to make sure jobs are dispatched on time, there is the potential for occasional delay due to machinery breakdowns, unexpected staff absences, and quality control issues. In addition, as jobs are usually delivered by third party carriers, we have no control over deadlines once the job has left our premises.
c) Due to occasional supply chain supply issues, Flexpress reserves the right to change stated papers and substrates to others of equal quality if or when necessary.
d) Flexpress work to exacting standards to ensure the colours we print are as specified in the artwork file and every effort will be made to make the best possible colour reproduction on your work. However, due to the technicalities of the various processes and materials involved Flexpress do not guarantee to exactly match the colours or texture of any previously printed job or proof unless previously printed by ourselves, or stated elsewhere in writing.
e) Occasionally, technical issues could mean that website prices do not calculate correctly. If we notice that an order is placed which should be at a different price, we will of course notify you but reserve the right to charge the correct price, or if preferred by you, cancel the order.
By placing an order, you are entering into a contract. Flexpress reserves the right to cancel the contract at our discretion should circumstances dictate. You may cancel the Contract at any time but will be liable to pay for any expenses incurred by Flexpress in attempting to fulfil your order.
a) Flexpress shall be indemnified by you in respect of any claims arising out of any libelous matter or any infringement of copyright, data protection laws, patent design or any other proprietary or personal rights contained in any material you supply and that we print on your behalf.
b) These terms and conditions shall be governed and constructed in accordance with the laws of England.
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I just wanted to contact you and say thanks for the great customer service and assistance you gave me. We had never used you before and due to the service and the folders we received, we will be contacting you again in the future.
We have received the songbook and we are delighted with both the printing and the service. Thank you very much. I shall mention your company on Facebook today.
I wanted to give you a big thank you for delivering the Twist frame so quickly. From the time I sent the first email to the afternoon you set it up took less than 5 working days. Amazing turnaround and outstanding service as always. I've received excellent feedback from our Product Manager and MD, it looks great.
Wanted to thank you all for your help this year with my print requirements - Flexpress really are terrific printers!
Can I thank you all at Flexpress for your fantastic service and printed materials this year for (my company), for Leicester Art Week and for my friend, Jane. I know Jane has found your support invaluable (and has probably saved her sanity!)