Terms and Conditions

Terms and Conditions of Trade

Unless otherwise agreed in writing, the terms and conditions of this agreement shall apply to any order placed by the Client. In the event of any inconsistency between these terms and those passing between the parties these terms shall prevail. No variation of the terms and conditions shall be allowed unless expressly accepted in writing.

Delivery and Payment

a) Whilst every endeavor will be made to meet any stated completion date, Flexpress cannot be held responsible for any deadline missed due to circumstances beyond our control. This will include but is not limited to late deliveries caused by any third party carrier.

b) Flexpress use a variety of delivery methods according to the specification of the job. This may include goods being delivered on a pallet. If you have any special delivery requirements please ensure you ask us for a custom quote.

c) Monthly credit terms will only be extended to clients that have officially opened a payment account with us and have subsequently been notified of an approved credit limit. All other orders will require full prepayment before the commencement of any work.

d) All goods supplied by Flexpress shall remain the property of Flexpress until paid for in full.

e) Failure to make payment by the due date could incur additional administration costs which could be added to the outstanding balance.

f) Where, through no fault of ours, a job takes more than a month to complete from start to finish, Flexpress reserves the right to charge monthly stage payments for any work completed.

Claims

Please inspect all goods carefully upon delivery. In order for us to deal with any problem in an appropriate manner, any query or claim regarding the goods supplied must be made to in writing to admin@flexpress.co.uk.

a) Damaged goods must remain at the place of initial delivery and any claim supported with photographic evidence of any damage, including packaging in order for us to lodge a claim, on your behalf, against the carrier. The accompanying paper work that the driver gets signed must be marked ‘damaged on arrival’.

b) Claims for missing or part-missing goods must be made within two days of the expected delivery date by emailing admin@flexpress.co.uk

c) File copies and digital artwork are kept for seven working days after delivery so once this time has expired we are unable to consider claims regarding quality issues. Please ensure the goods are inspected on arrival and notify us immediately of any problems by emailing admin@flexpress.co.uk

d) In the event of a complaint over quality, requiring a reprint or refund our policy is: 1) we will only reprint or refund against goods which can be returned. 2) Wherever possible we will reprint as opposed to refund. 3) If the material is time-sensitive and therefore the client feels they do not have time for a reprint and still need to use the job; even if it is not perfect, the job is deemed commercially acceptable and our maximum refund in this instance is 25% of the original cost. 4) We will only reprint using the same files. Jobs requiring changes to artwork files will be subject to additional costs.

Quotes

Quotations provided by Flexpress Ltd, either through this website or emailed directly, are guaranteed for one month and subject to sight of the job. We reserve the right to amend prices and/or delivery dates, or in extreme circumstances reject any job we feel cannot be completed within the times allowed or may otherwise present production issues.

Artwork

a) Whilst we make every effort to find and correct common artwork issues which could cause print problems, this is part of an automated pre-press process and should not be considered a replacement for thoroughly checking artwork files yourself prior to submitting them. Flexpress will not take responsibility for not finding issues on incorrectly prepared files.

b) Where requested, Flexpress will supply a digital or hard copy proof for checking by the client. We will not be held responsible for any errors not corrected by the client at this stage. Delays in approving proof copies may lead to delayed delivery times as production is put on hold until the job is approved.

c) Flexpress do not undertake artwork changes or amendments. Any such changes must be completed by yourself and the file resubmitted accordingly.

d) Unless otherwise specifically stated in writing, Flexpress will dispose of our file copies, proofs and digital files two working days after delivery. After this time, it is considered the job has been checked and is satisfactory so we are unable to entertain claims or concerns regarding quality.

Variations

a) Every endeavor will be made to deliver at least the correct quantity ordered but due to the nature of the various mechanical processes involved, we will only agree to reprint any job on the very rare occasion where any shortage exceeds 10% of the original order. We will of course credit or refund shortages of less than 10%.

b) Due to occasional supply chain problems, Flexpress reserves the right to change stated papers and substrates to others of equal quality if or when necessary.

c) Flexpress go to great lengths to ensure the colours we print are as specified in the artwork file and every effort will be made to make the best possible colour reproduction on your work. However, due to the technicalities of the various processes and materials involved Flexpress do not guarantee to exactly match any colour or texture to any previously printed job, hard copy or digital proof.

Contract

By placing an order, you are entering into a contract. Flexpress reserves the right to cancel the contract at our discretion should circumstances dictate. You may cancel the Contract at any time but will be liable to pay for any expenses incurred by Flexpress in attempting to fulfil your order.

Law

a) Flexpress shall be indemnified by you in respect of any claims arising out of any libelous matter or any infringement of copyright, data protection laws, patent design or any other proprietary or personal rights contained in any material you supply and that we print on your behalf.

b) These terms and conditions shall be governed and constructed in accordance with the laws of England.

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Just wanted to thank you for turning around the co-op leaflets so quickly especially given the unsatisfactory artwork that I first forwarded. This is greatly appreciated.

Gavin George,
16th November 2016
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Wanted to thank you all for your help this year with my print requirements - Flexpress really are terrific printers!

Emma Swales,
15th December 2016
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The Diagnostic Atlas job arrive to day, I just wanted to say that Richard was delighted and thought it was a great job!! There is going to be another similar one shortly (not sure when) and we will definitely use Flexpress for that one as well!

Janet Bassett,
27th January 2017
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Just wanted to say thank you very much for the Foamex boards we recently had delivered. The picture quality has turned out better than we expected and we are very pleased with them.

Rhianna Lewis,
31st August 2016
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I wanted to give you a big thank you for delivering the Twist frame so quickly. From the time I sent the first email to the afternoon you set it up took less than 5 working days. Amazing turnaround and outstanding service as always. I've received excellent feedback from our Product Manager and MD, it looks great.

Maryline Kennedy,
17th November 2016
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