Trade Charter

We understand that as your trusted trade supplier of great value printed products we are an extension to your own business and take this responsibility seriously. Our promise to you is:

  1. We won’t ever approach your customers or make any attempt to contact them.
  2. We won’t use samples of your jobs for promotional purposes such as on our website or printed publicity materials without your written permission.
  3. We won’t ever reveal, without asking your express permission, that you are our customer.
  4. All goods supplied will be delivered in plain, unbranded packaging with no reference to us.
  5. If we are delivering a job ourselves, it will be in an unbranded delivery vehicle by non-uniformed staff.
  6. If, due to unforeseen circumstances (such as a machine breakdown) we are unable to dispatch the job on time, we will ensure you are forewarned and do our best to make amends.
  7. We won’t sacrifice quality merely to be the cheapest, or cut corners just to be the fastest. In our experience it’s always better to do the job well and once.
  8. We won’t knowingly print a file containing errors. In fact we check every file for the ten most common file preparation errors and will always notify you if we find something amiss.
  9. If we feel your job will turn out anything less than perfect, we’ll always forewarn you and give you the opportunity to make changes.
  10. We only use first grade, current materials, never any clearance or sub-standard lines so you can rely on consistent quality each and every time you order.
  11. On the rare occasion you, or your client have reason to complain, we will endeavour to resolve any issue as quickly and professionally as possible.
  12. If we are unable to resolve the issue to your satisfaction, we will re-print, refund or charge nothing.

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Just wanted to place on record for the quick turnaround and quality of the Orders of service.

Chris Jackson,
April 2017
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We have received the songbook and we are delighted with both the printing and the service. Thank you very much. I shall mention your company on Facebook today.

Vivien Richardson,
19th December 2016
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Wanted to thank you all for your help this year with my print requirements - Flexpress really are terrific printers!

Emma Swales,
15th December 2016
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I wanted to give you a big thank you for delivering the Twist frame so quickly. From the time I sent the first email to the afternoon you set it up took less than 5 working days. Amazing turnaround and outstanding service as always. I've received excellent feedback from our Product Manager and MD, it looks great.

Maryline Kennedy,
17th November 2016
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Can I thank you all at Flexpress for your fantastic service and printed materials this year for (my company), for Leicester Art Week and for my friend, Jane. I know Jane has found your support invaluable (and has probably saved her sanity!)

Lucy Phillips,
2nd December 2016
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