Customer Complaint and Quality Issues

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Please note that we will require the return of any faulty goods to establish the cause of the error.

In the event that a complete reprint or refund is required, the whole of the faulty job will require returning.

Due to the nature of some of the processes involved we may not be able to reprint small percentages of jobs using the original process.

Can't find what you're looking for?

Just wanted to place on record for the quick turnaround and quality of the Orders of service.

Chris Jackson,

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I wanted to give you a big thank you for delivering the Twist frame so quickly. From the time I sent the first email to the afternoon you set it up took less than 5 working days. Amazing turnaround and outstanding service as always. I've received excellent feedback from our Product Manager and MD, it looks great.

Maryline Kennedy,

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Wanted to thank you all for your help this year with my print requirements - Flexpress really are terrific printers!

Emma Swales,

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A small note to say a big thank you for your help with our recent order. I really appreciated you checking in with us before going to print and for your help in posting to two addresses.

Jo Kimball,

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The Diagnostic Atlas job arrive to day, I just wanted to say that Richard was delighted and thought it was a great job!! There is going to be another similar one shortly (not sure when) and we will definitely use Flexpress for that one as well!

Janet Bassett,

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Customer Complaint and Quality Issues

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