Customer Complaint and Quality Issues

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Please note that we will require the return of any faulty goods to establish the cause of the error.

In the event that a complete reprint or refund is required, the whole of the faulty job will require returning.

Due to the nature of some of the processes involved we may not be able to reprint small percentages of jobs using the original process.

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We have received the songbook and we are delighted with both the printing and the service. Thank you very much. I shall mention your company on Facebook today.

Vivien Richardson,

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Quick note to acknowledge receipt of the booklets yesterday, and to say that I'm absolutely delighted with the result - once again, a superb service from Flexpress! I've forwarded your invoice to our finance department with a request that they cough up as soon as possible (they are usually fairly good).

Ian Miller,

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Thank you the handbook was excellent. A top class job and we are all happy

Robert Bryce,

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Wanted to thank you all for your help this year with my print requirements - Flexpress really are terrific printers!

Emma Swales,

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A small note to say a big thank you for your help with our recent order. I really appreciated you checking in with us before going to print and for your help in posting to two addresses.

Jo Kimball,

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Customer Complaint and Quality Issues

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