Customer Complaint and Quality Issues

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Please note that we will require the return of any faulty goods to establish the cause of the error.

In the event that a complete reprint or refund is required, the whole of the faulty job will require returning.

Due to the nature of some of the processes involved we may not be able to reprint small percentages of jobs using the original process.

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Can I thank you all at Flexpress for your fantastic service and printed materials this year for (my company), for Leicester Art Week and for my friend, Jane. I know Jane has found your support invaluable (and has probably saved her sanity!)

Lucy Phillips,

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Quick note to acknowledge receipt of the booklets yesterday, and to say that I'm absolutely delighted with the result - once again, a superb service from Flexpress! I've forwarded your invoice to our finance department with a request that they cough up as soon as possible (they are usually fairly good).

Ian Miller,

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Once again Flexpress have come up trumps.
Thank you for doing the books for us, absolutely perfect, in time, on budget - what more could I ask.
Definitely be doing business again.

Alan Fossey,

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Thank you the handbook was excellent. A top class job and we are all happy

Robert Bryce,

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I just wanted to contact you and say thanks for the great customer service and assistance you gave me. We had never used you before and due to the service and the folders we received, we will be contacting you again in the future.

Jamie Owen,

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Customer Complaint and Quality Issues

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