Customer Complaint and Quality Issues

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Please note that we will require the return of any faulty goods to establish the cause of the error.

In the event that a complete reprint or refund is required, the whole of the faulty job will require returning.

Due to the nature of some of the processes involved we may not be able to reprint small percentages of jobs using the original process.

Can't find what you're looking for?

We have received the songbook and we are delighted with both the printing and the service. Thank you very much. I shall mention your company on Facebook today.

Vivien Richardson,

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You did an excellent job for us in July, our customer was delighted, and he's not an easy one to please.

John Burns,

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Quick note to acknowledge receipt of the booklets yesterday, and to say that I'm absolutely delighted with the result - once again, a superb service from Flexpress! I've forwarded your invoice to our finance department with a request that they cough up as soon as possible (they are usually fairly good).

Ian Miller,

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Can I thank you all at Flexpress for your fantastic service and printed materials this year for (my company), for Leicester Art Week and for my friend, Jane. I know Jane has found your support invaluable (and has probably saved her sanity!)

Lucy Phillips,

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Firstly well done on another excellent QN magazine.
Print quality and make up is superb. Good feedback already.
All logistics professionally sorted!

David Calow,

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Customer Complaint and Quality Issues

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