Customer Complaint and Quality Issues

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Please note that we will require the return of any faulty goods to establish the cause of the error.

In the event that a complete reprint or refund is required, the whole of the faulty job will require returning.

Due to the nature of some of the processes involved we may not be able to reprint small percentages of jobs using the original process.

Can't find what you're looking for?

Wanted to thank you all for your help this year with my print requirements - Flexpress really are terrific printers!

Emma Swales,

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I wanted to give you a big thank you for delivering the Twist frame so quickly. From the time I sent the first email to the afternoon you set it up took less than 5 working days. Amazing turnaround and outstanding service as always. I've received excellent feedback from our Product Manager and MD, it looks great.

Maryline Kennedy,

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Just wanted to place on record for the quick turnaround and quality of the Orders of service.

Chris Jackson,

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Can I thank you all at Flexpress for your fantastic service and printed materials this year for (my company), for Leicester Art Week and for my friend, Jane. I know Jane has found your support invaluable (and has probably saved her sanity!)

Lucy Phillips,

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Firstly well done on another excellent QN magazine.
Print quality and make up is superb. Good feedback already.
All logistics professionally sorted!

David Calow,

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Customer Complaint and Quality Issues

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