Customer Complaint and Quality Issues

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Please note that we will require the return of any faulty goods to establish the cause of the error.

In the event that a complete reprint or refund is required, the whole of the faulty job will require returning.

Due to the nature of some of the processes involved we may not be able to reprint small percentages of jobs using the original process.

Can't find what you're looking for?

Just wanted to place on record for the quick turnaround and quality of the Orders of service.

Chris Jackson,

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Just wanted to say many thanks again for the continued good service this year.

Jeremy Naylor,

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Thanks for delivering the Publications Catalogue so promptly – they look great too.

Carol Mackerness,

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Quick note to acknowledge receipt of the booklets yesterday, and to say that I'm absolutely delighted with the result - once again, a superb service from Flexpress! I've forwarded your invoice to our finance department with a request that they cough up as soon as possible (they are usually fairly good).

Ian Miller,

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You did an excellent job for us in July, our customer was delighted, and he's not an easy one to please.

John Burns,

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Customer Complaint and Quality Issues

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