I’ve seen cheaper prices. Can you match them?
As our prices are based on first class service, quality and reliability we know they represent excellent value for money. However, if you have seen a cheaper price elsewhere for the same specification and turnaround time, we will always endeavour to beat it – providing we are not already working to capacity.

Is your printing done in the UK?
Most low-cost printing companies have their production facilities based overseas which they’re not exactly forthcoming about and which can and often does cause problems; not least of which can be lengthy delivery times and communication issues.

Every product you see on this site is printed and finished at our own premises here in the UK keeping British people in jobs and ensuring fast deadlines and reliable service.

What’s the difference between ‘lithographic’ and ‘digital’ printing?
Lithographic printing uses a printing plate for each colour required (4 plates in the case of full colour printing 1 for each of the primary printing colours; cyan, magenta, yellow and black). This process is still the most common and versatile form of high quality printing particularly where the quantity required tends to higher.

Digital printing is usually inkjet or toner based. If you have a desktop laser or inkjet printer yourself, then you have a method of printing digitally. This system offers an advantage when lower quantities are required due to virtually no set-up time and no requirement for plates. However, the consumables are more expensive and servicing costs higher making these machines less suitable for longer runs. In addition, it lacks the range of materials that can be printed lithographically.

How will I know if you’ve received my order?
You will get an email acknowledgement of your order and as soon as the job is processed and scheduled along with confirmation of the delivery date.

Do the prices include artwork?
On all our products, we can prepare design and artwork on your behalf and on some items this can be calculated as part of the quote. For other items where the artwork price is not an option, please call us FREE on 0808 222 2223 or email messages@flexpress.co.uk for a custom quotation.

How do I need to supply artwork?
The lowest cost option is to choose to a supply print-ready PDF files but we can take other file formats for a small additional charge. This charge covers the cost of us converting your files to PDF format and sending you post-converted proofs.

The best way to send us artwork is to upload the files directly to our server by simply clicking the ‘Send artwork’ button on the menu at the top of the page.

What if I don’t have artwork?
On all our products, we can prepare design and artwork on your behalf and on some items this can be calculated as part of the quote. For other items where the artwork price is not an option, please call us FREE on 0808 222 2223 or email messages@flexpress.co.uk for a custom quotation.

What if I don’t like the artwork you do?
Our process is well-tried and tested and we only employ skilled design professionals so it’s extremely rare this situation occurs. If it should however, tell us what you don’t like, we’ll take your comments on board and have another go.

Does the timescales quoted include the artwork?
No. Because we have no control over how quickly you check and approve any artwork we have done for you, the printing timescale starts only once this process has been completed. On average, assuming timely responses, you could expect artwork for simple jobs like business stationery and leaflets to take 2 working days extra. For more complex jobs like booklets, artwork can take up to 5 extra working days.

Will I get a proof?
If we have done your artwork, you will get an electronic proof e-mailed to you. We will not print the job without you approving the proof. You must check it carefully for ANY errors. Once you have approved the proof, like all printing companies, we will not be held responsible for errors not corrected – whatever they are.

By what time do I need to order?
The turnaround time stated assumes we have your files ready to print by 12.00 noon. Files received after this time may take another day.

Do you check the files for errors?
We don’t check files for spelling or grammar but do check files for obvious errors that may cause print issues and will alert you to any problems we may find. This will usually result in delays and extra charges. However, we don’t guarantee to find problems and responsibility for checking files carefully prior to submitting them will always lie with you. If we have done the artwork all print quality related issues are fully guaranteed.

Are completion dates guaranteed?
We guarantee that the job will be despatched (or can be collected if preferred) on the date stated on your order confirmation. However, as we use a third party (FEDEX over 2Kg or Royal Mail under 2Kg) for National overnight deliveries, we lose control once the goods have been despatched so cannot be held responsible for late deliveries. Whilst both Royal Mail and FEDEX have an excellent record for reliability you may choose to use your own carrier if preferred.

What happens if my delivery doesn’t turn up?
Depending on the weight of your consignment, all goods will be despatched by 1st Class recorded post or Fed Ex and required a signature for delivery. We will notify you when your goods are despatched and they should arrive on the next working day by 5.00pm (Monday to Friday). In the unlikely event that they don’t arrive simply email messages@flexpress.co.uk and we investigate the matter straightaway.

Do you quote on custom jobs?
Yes we provide the full range of custom printed products. To get a fast quote simply tell us what you would like using our custom quote form.

How do I re-order?
If you have submitted artwork, we do not generally keep it on file as this has led to us reprinting files which have subsequently been changed. It’s far safer for you to send us the latest artwork each time. We do however store all the job specifications on our system so we can easily reorder the correct materials etc. If we have done the artwork for you, we keep hard copies on file for up to 3 years between orders and electronic copies indefinitely. To re-order simply contact us and we’ll sort everything out for you.

Do you provide any other printing services?
Our expertise lies in printing onto papers, boards, forms, labels, CDs, DVDs and exhibition graphics. We don’t print onto promotional gifts like T Shirts, umbrellas, pens mugs etc.

What if I’m not happy with the job?
All our products come with 100% satisfaction guarantee. If, through any fault of ours you are unhappy with the product quality or service, we will reprint the job or refund your money as necessary and without quibble. Simply contact us at messages@flexpress.co.uk and we’ll sort the matter out.

Do you offer trade discounts?
We are looking for trade associates across the country to resell our products and services and can offer further, substantial discounts for the right people. To qualify you must be a bonafide print reseller currently trading in graphic design, marketing, advertising, printing or copying. Please contact us for further information.

When and how do we pay?
If you anticipate spending more than £1000 per year with us, you can choose to open a 30 day trading account subject to status but please be aware we reserve the right to charge a £50 administration fee after a twelve month period if the spending on your account has failed to reach £1000. For one-off orders and non-regular clients, you can choose to pay by Credit Card, Cheque, Cash or BACS and we will ask for payment on completion, but prior to despatch of the goods.